Terms & Conditions
Application and entire agreement
These Terms and Conditions apply to the provision of the services detailed in our quotation (Services) by TW Printing of Station Road, Sandbach, Cheshire, CW11 3JG (we or us) to the person buying the services (you).
You are deemed to have accepted these Terms and Conditions when you accept our quotation or from the date of any performance of the Services (whichever happens earlier), and these Terms and Conditions and our quotation (the Contract) are the entire agreement between us.
You acknowledge that you have not relied on any statement, promise, or representation made or given by or on our behalf. These Conditions apply to the Contract to the exclusion of any other terms that you try to impose or incorporate or which are implied by trade, custom, practice, or course of dealing.
A “working day” means any day other than a Saturday, Sunday, or bank holiday in England and Wales.
The headings in these Terms and Conditions are for convenience only and do not affect their interpretation.
Words imparting the singular number shall include the plural and vice versa.
We warrant that we will use reasonable care and skill in our performance of the Services, which will comply with the quotation, including any specification, in all material respects. We can make any changes to the Services which are necessary to comply with any applicable law or safety requirement, and we will notify you if this is necessary.
We will use our reasonable endeavors to complete the performance of the Services within the time agreed or as set out in the quotation; however, time shall not be of the essence in the performance of our obligations.
All of these Terms and Conditions apply to the supply of any goods as well as Services unless we specify otherwise.
You must obtain any permissions, consents, licenses, or otherwise that we need and must give us access to any and all relevant information, materials, properties, and any other matters which we need to provide the Services.
If you do not comply with clause 10, we have the right to terminate the Services.
We are not liable for any delay or failure to provide the Services if this is caused by your failure to comply with the provisions of this section (Your obligations).
Fees and Deposits
The fees (Fees) for the Services are set out in the estimation and are on a time and materials basis. We have the right to make adjustments to the fees should there be an error in the estimation, and we will notify you of this at our earliest convenience.
In addition to the Fees, we can recover from you a) reasonable incidental expenses including, but not limited to, traveling expenses, hotel costs, subsistence, and any associated expenses, b) the cost of services provided by third parties and required by us for the performance of the Services, and c) the cost of any materials required for the provision of the Services. At our discretion, we may offer a free design service. Should you accept this and not proceed with the order to print, we reserve the right to recover the amount owed at the standard hourly rate at the time of ordering.
You must pay us for any additional services provided by us that are not specified in the quotation in accordance with our then current, applicable hourly rate in effect at the time of performance or such other rate as may be agreed between us. The provisions of clause 14 also apply to these additional services.
The Fees are inclusive of any applicable VAT and other taxes or levies which are imposed or charged by any competent authority.
You must pay any applicable print costs as detailed in the estimation at the time of accepting the estimation and receiving an invoice. Any additional fees are invoiced separately following completion and must be paid before or on the due date given on the invoice. (Example, design fees). The fees must be paid in full.
If you do not pay us according to the clause above, we can either withhold the provision of the Services until the Deposit is received or can terminate under the clause below (Termination).
All payment is non-refundable unless we fail to provide the Services and are at fault for such failure (where the failure is not our fault, no refund will be made).
Cancellation and amendment
We can withdraw, cancel or amend an estimation at any time before the expiry date specified.
Either we or you can cancel an order for any reason prior to your acceptance (or rejection) of the estimation.
If you choose to accept the estimation provided, the required materials will be ordered to complete the provision of our services. Should you wish to cancel the order after acceptance, we reserve the right to decline your request. If we choose to honour a cancellation, a cancellation fee will be charged. The cancellation fee will be calculated based on a combination of factors, including but not limited to: material costs that have been incurred and cannot be returned, labour costs, allocated business overheads, and any additional fees such as restocking or supplier penalties. The aim is to ensure that the cancellation fee is proportional to the work completed and the costs incurred up to the point of cancellation.
If you want to amend any details of the Services, you must tell us in writing as soon as possible. We will use reasonable endeavors to make any required changes, and additional costs may be included in the Fees and invoiced to you. Necessary amendments will be made if the accepted order is not in the stages of production.
If due to circumstances beyond our control, including those set out in the clause below (Circumstances beyond a party’s control), we have to make any change in the Services or how they are provided, we will notify you immediately. We will use reasonable endeavors to keep any such changes to a minimum.
We will invoice you for payment of the Fees:
Upon acceptance of the estimate for any print-related costs and deposits for design work.
25a. For any applicable design fees following completion and sign-off of your artwork.
When your order has been confirmed following placing the order on our website if payment is to be made via BACS.
You must pay the Fees due within the information given in clause 17 of these terms and conditions.
Time for payment shall be of the essence of the Contract and the payment terms shown on the invoice.
We reserve the right to adjust any invoice which is not settled within a reasonable timeframe in line with supply cost changes.
Without limiting any other right or remedy we have for statutory interest, if you do not pay within the period set out above, we reserve the right to pass the account along with your details to a third party to recover the fees who may add extra fees payable by you to cover the cost of their services.
All payments due under these Terms and Conditions must be made in full without any deduction or withholding except as required by law, and neither of us can assert any credit, set-off or counterclaim against the other in order to justify withholding payment of any such amount in whole or in part.
If you do not pay within the period set out above, we can suspend any further provision of the Services and cancel any future services which have been ordered by, or otherwise arranged with you.
Receipts for payment will be issued once fees have been cleared. Receipts will be sent via email and will act as a confirmation of your order.
All payments must be made in British Pounds unless otherwise agreed in writing between us.
Subcontracting and assignment
We can at any time assign, transfer, charge, subcontract or deal in any other manner with all or any of our rights under these Terms and Conditions and can subcontract or delegate in any manner any or all of our obligations to any third party.
You must not, without our prior written consent, assign, transfer, charge, subcontract or deal in any other manner with all or any of your rights or obligations under these Terms and Conditions.
We can terminate the provision of the Services immediately if you:
commit a material breach of your obligations under these Terms and Conditions; or
fail to pay any amount due under the Contract on the due date for payment; or
are or become or, in our reasonable opinion, are about to become, the subject of a bankruptcy order or take advantage of any other statutory provision for the relief of insolvent debtor; or
enter into a voluntary arrangement under Part 1 of the Insolvency Act 1986, or any other scheme or arrangement is made with its creditors; or
convene any meeting of your creditors, enter into voluntary or compulsory liquidation, have a receiver, manager, administrator or administrative receiver appointed in respect of your assets or undertakings or any part of them, any documents are filed with the court for the appointment of an administrator in respect of you, a notice of intention to appoint an administrator is given by you or any of your directors or by a qualifying floating charge holder (as defined in para. 14 of Schedule B1 of the Insolvency Act 1986), a resolution is passed or petition presented to any court for your winding up or for the granting of an administration order in respect of you, or any proceedings are commenced relating to your insolvency or possible insolvency.
We reserve all copyright and any other intellectual property rights which may subsist in any goods supplied in connection with the provision of the Services and the supply of any goods. We reserve the right to take any appropriate action to restrain or prevent the infringement of such intellectual property rights.
Artwork Ownership and Rights
Ownership of Created Artwork: Notwithstanding any payment for design time or services, all copyright and intellectual property rights in any artwork, designs, or files created, designed, or produced by TW Printing, its employees, or subcontractors (the “Artwork”) shall remain the sole and exclusive property of TW Printing. This includes Artwork created in-house or by external designers commissioned by TW Printing. The Artwork is commissioned as a work-for-hire and is provided to the client for their use under the terms of this agreement.
Use of Artwork: Upon full payment for the design services, TW Printing grants the client a non-exclusive, non-transferable license to use the completed Artwork for the specific purpose(s) discussed and agreed upon (e.g., brochure printing, marketing materials) at the time of the commission. This license does not include the right to modify, distribute, sell, or sublicense the Artwork without TW Printing’s prior written consent.
Request for Artwork Files: Should the client require access to original design files (e.g., source files, print-ready files), such a request must be made in writing. TW Printing reserves the right to assess each request individually and may grant such access under terms to be agreed upon, which may include an additional fee for the transfer of these files and the extension of copyright ownership or additional usage rights.
External Designers: In cases where TW Printing commissions an external designer, TW Printing shall ensure that all agreements with such designers transfer the copyright and intellectual property rights of the Artwork created to TW Printing, thereby allowing TW Printing to grant usage rights to the client under the terms specified in this agreement.
Intellectual Property Protection: The client acknowledges TW Printing’s ownership of the Artwork and agrees not to claim ownership or challenge TW Printing’s intellectual property rights. The client also agrees to cooperate fully with TW Printing in any action taken by TW Printing to protect its intellectual property rights.
Amendments to Artwork: Any modifications or amendments to the original Artwork requested by the client may be subject to additional charges and must be agreed upon in writing. Such amendments will be treated as new works and are subject to the terms of this agreement.
Termination of License: The license granted to the client for the use of the Artwork may be terminated by TW Printing if the client breaches any terms of this agreement. Upon termination, the client must cease all use of the Artwork and destroy any copies.
Liability and indemnity
Our liability under these Terms and Conditions, and in breach of statutory duty, and in tort or misrepresentation or otherwise, shall be limited as set out in this clause.
The total amount of our liability is limited to the total amount of Fees payable by you under the Contract.
We are not liable (whether caused by our employees, agents, or otherwise) in connection with our provision of the Services or the performance of any of our other obligations under these Terms and Conditions or the quotation for:
any indirect, special or consequential loss, damage, costs, or expenses or;
any loss of profits; loss of anticipated profits; loss of business; loss of data; loss of reputation or goodwill; business interruption; or, other third party claims; or
any failure to perform any of our obligations if such delay or failure is due to any cause beyond our reasonable control; or
any losses caused directly or indirectly by any failure or breach in relation to your obligations; or
any losses arising directly or indirectly from the choice of Services and how they will meet your requirements or your use of the Services or any goods supplied in connection with the Services.
You must indemnify us against all damages, costs, claims, and expenses suffered by us arising from any loss or damage to any equipment (including that belonging to third parties) caused by you or your agents or employees.
Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury caused by our negligence, for any fraudulent misrepresentation, or for any other matters for which it would be unlawful to exclude or limit liability.
When supplying the Services to the Customer, the Service Provider may gain access to and/or acquire the ability to transfer, store, or process personal data of employees of the Customer.
The parties agree that where such processing of personal data takes place, the Customer shall be the ‘data controller’ and the Service Provider shall be the ‘data processor’ as defined in the General Data Protection Regulation (GDPR) as may be amended, extended, and/or re-enacted from time to time.
For the avoidance of doubt, ‘Personal Data’, ‘Processing’, ‘Data Controller’, ‘Data Processor’, and ‘Data Subject’ shall have the same meaning as in the GDPR.
The Service Provider shall only Process Personal Data to the extent reasonably required to enable it to supply the Services as mentioned in these terms and conditions or as requested by and agreed with the Customer, and shall not retain any Personal Data longer than necessary for the Processing and refrain from Processing any Personal Data for its own or for any third party’s purposes.
The Service Provider shall not disclose Personal Data to any third parties other than employees, directors, agents, sub-contractors, or advisors on a strict ‘need-to-know’ basis and only under the same (or more extensive) conditions as set out in these terms and conditions or to the extent required by applicable legislation and/or regulations.
The Service Provider shall implement and maintain technical and organizational security measures as required to protect Personal Data Processed by the Service Provider on behalf of the Customer.
Further information about the Service Provider’s approach to data protection is specified in its Data Protection Policy. For any inquiries, you can contact our Data Protection Officer at the following email address: email@example.com.
Circumstances beyond a party’s control
Neither of us is liable for any failure or delay in performing our obligations where such failure or delay results from any cause that is beyond the reasonable control of that party. Such causes including, but not limited to power failure, Internet Service Provider failure, industrial action, civil unrest, fire, flood, storms, earthquakes, acts of terrorism, acts of war, governmental action, or any other event that is beyond the control of the party in question. If the delay continues for a period of 90 days, either party may terminate or cancel the Services to be carried out under these Terms and Conditions.
All notices under these Terms and Conditions must be in writing and signed by, or on behalf of, the party giving notice (or a duly authorized officer of that party).
Notices shall be deemed to have been duly given:
when delivered, if delivered by courier or other messenger (including registered mail) during the normal business hours of the recipient;
when sent, if transmitted by fax or email and a successful transmission report or return receipt is generated;
on the fifth working day following mailing, if mailed by national ordinary mail; or
on the tenth working day following mailing, if mailed by airmail.
All notices under these Terms and Conditions must be addressed to the most recent address, email address, or fax number notified to the other party.
Shipping and delivery
Although free delivery is included/advertised, some shipping charges may apply to certain products. We will ship to the UK Mainland only. If shipping charges apply, they will be clearly shown on the estimation for your acceptance. Please add 1-2 working days to your turnaround to allow for delivery, depending specifically on your location.
All orders must be paid in full and approved by 10 am on working days. Any orders placed after this time are +1 working day.
Returns, refunds, and exchanges
We do not accept returns, exchanges, or refunds for printed goods. We accept no liability for products that are misprinted, and you will always have the right to see a proof and accept before being sent to production. All products are quality checked prior to print.
Any complaints you may have, regarding all aspects of your order from enquiry, to delivery, must be raised within 28 days of receiving the goods/services and sent to firstname.lastname@example.org. Your complaint will be logged, and we aim to get back to you within 14 working days.
No delay, act, or omission by a party in exercising any right or remedy will be deemed a waiver of that or any other right or remedy nor stop further exercise of any other right or remedy.
If one or more of these Terms and Conditions is found to be unlawful, invalid, or otherwise unenforceable, that/those provisions will be deemed severed from the remainder of these Terms and Conditions (which will remain valid and enforceable).
Law and jurisdiction
This Agreement shall be governed by and interpreted according to the law of England and Wales, and all disputes arising under the Agreement (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the English and Welsh courts.