We want ordering print to feel straightforward. These guarantees explain what you can expect from us and how we'll put things right if something within our control doesn't go to plan.
If we miss an agreed delivery date for reasons within our control, we'll put it right.
What's not covered: delays caused by customer-supplied artwork, approval delays, courier disruption, severe weather or other circumstances outside our reasonable control.
If a production error on our part affects your order, we'll reprint the affected items at no additional cost.
What's not covered: errors contained within customer-supplied artwork or designs that were approved before production.
We'll communicate clearly about your order and let you know promptly if we spot anything that could affect production or delivery.
You'll also be able to speak to a real person if something needs clarification.
We carry out practical artwork checks before production to help catch common technical issues before they become printing problems.
Where appropriate, we'll flag concerns and explain what should be changed before production begins.
If you believe one of our guarantees applies to your order, send us the details and we'll review the issue properly and fairly.
Contact us within 28 days of receiving your order.
Include your order number, a description of the issue and photographs where relevant.
We normally assess claims within two business days.
If approved, we'll arrange the appropriate reprint, discount or other resolution.
These guarantees remain subject to our full Terms & Conditions and may be amended where necessary.
Speak to us and we'll help work out the most sensible next step.
If something hasn't gone as expected, complete the form with as much detail as possible. We'll review it and respond as soon as we can.
We’ll aim to get a quote back to you within 48 hours. If your request is urgent, please call us on 0333 335 0039.
